Kinora / Here to help

A question?
Let's sort it out.

Start with a quick answer below, or write to us directly.

Frequently asked questions

Banquet Seats

What is Banquet Seats?

Banquet Seats is a seating planner for iOS. It brings your guest list, visual table layout, and seating information together. Take a look at the product page for an iPad screenshot and feature overview.

Do I need to create an account?

No. There is no sign-up, account, or password. Your plans are stored locally on your device.

Does the app collect any data or ask for permissions?

No. Banquet Seats does not collect app data or request device permissions. It has no third-party SDKs, analytics, or advertising trackers. Read the app privacy policy.

Can you see or recover my guest list?

No. We do not receive your guest list or seating plans and have no server copy to recover. Emailing support does not give us access to your device.

Can I ask you to delete a support email?

Yes. Email support@kinoraai.org to request deletion or correction of support correspondence. We handle requests subject to applicable legal obligations. This is separate from your plans, which remain on your device. See your privacy choices.

How do I delete my data?

Use Delete App on your device to delete Banquet Seats and its local data. Offloading keeps app data and is not the same as deletion. There is no account or server-side record to delete.

We cannot restore deleted plans. Backups managed through your device or Apple are separate and subject to those settings.

Can I sync plans through a Kinora account?

No. Banquet Seats has no Kinora account or developer-hosted cloud sync. Keep this in mind when changing devices or deleting the app.

Is tipping required to use a feature?

No. Tipping is voluntary. It does not unlock features or change any functionality. Apple handles the payment, and we do not receive your payment-method details.

Is a tip a recurring payment?

No. Each tip is a one-time purchase through Apple In-App Purchase. Tips are not subscriptions and do not renew automatically.

How do I request a refund for a tip?

Visit reportaproblem.apple.com using the Apple Account that made the purchase. Apple reviews refund eligibility. We cannot approve refunds on its behalf. See Apple's refund guidance or our purchase notes.

Where can I find the app's terms and privacy policy?

The Banquet Seats Privacy Policy and Terms & purchases pages are always available here. The app uses Apple's Standard EULA.

Something isn't working. What should I send?

Email support@kinoraai.org with your device model, iOS version, and steps that led to the issue. If you attach a screenshot, hide guest names and other personal information. Please do not delete the app as a troubleshooting step unless you intend to remove its local data.

Still need a hand?

A short message is a good place to start.

Write to support@kinoraai.org